Terms & Conditions
By using glomi, you agree to our Terms & Conditions and Cookie Policy, which explain how we handle your data and what you can expect from us.
1. Acceptance of terms
These Terms & Conditions govern your access to and use of the glomi platform, including glomi Studio, glomi Discover, our websites and related services (together, the "Services"). By creating an account or using the Services you agree to be bound by these terms. If you are using the Services on behalf of a business, you confirm you have authority to bind that business.
2. The Services
glomi provides a business platform for salons, spas, barbershops, wellness studios and similar service businesses, covering bookings, staff and branch management, payments and point of sale, reporting, loyalty, gift cards, packages and branded booking sites. We may add, change or remove features from time to time.
3. Accounts and eligibility
You must be at least 18 years old and legally able to enter into contracts. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately of any unauthorised use.
4. Plans, fees and commission
glomi offers Free, Pro and Enterprise plans as described on our Pricing page. Pro subscriptions are billed monthly or annually in UAE dirhams and renew automatically until cancelled. All plans carry a flat 3% commission on completed bookings processed through the platform. Fees are exclusive of any applicable sales tax or VAT unless stated otherwise. Payment processing fees charged by third-party providers are separate.
5. Payments and payouts
Online payments are processed by licensed third-party payment providers. Payouts to your business are made according to the schedule shown in glomi Studio. You are responsible for refunds to your clients and for any chargebacks arising from your services.
6. Your content and data
You retain ownership of the business information, client records, images and other content you upload. You grant glomi a licence to host, process and display that content as needed to provide the Services. You confirm you have the right to share client data with us and that you comply with the data-protection law that applies to your business.
7. Acceptable use
You agree not to misuse the Services, including by uploading unlawful content, attempting to access other accounts, interfering with the platform, scraping data or using the Services to send unsolicited communications.
8. Intellectual property
The glomi platform, brand, design and software are owned by glomi and its licensors. Nothing in these terms transfers any intellectual-property rights to you beyond the limited right to use the Services.
9. Availability and support
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Support levels vary by plan as described on the Pricing page.
10. Termination
You may close your account at any time. We may suspend or terminate access if you breach these terms, fail to pay fees or where required by law. Outstanding fees remain payable. On termination you may export your data for 30 days, after which it may be deleted.
11. Liability
To the extent permitted by law, glomi is not liable for indirect or consequential losses, loss of profits or loss of data. Our total liability for any claim is limited to the fees you paid to glomi in the 12 months preceding the claim.
12. Changes to these terms
We may update these terms. Material changes will be notified through the platform or by email at least 14 days before they take effect. Continued use after that date constitutes acceptance.
13. Governing law
These terms are governed by the laws of the jurisdiction in which the contracting glomi entity is registered, as stated in your order form or service agreement. Disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.
14. Contact
Questions about these terms: [email protected]